Shared Files from the Website of the
Orange County Chiropractic District

Practice Management Help

 

Susan J. Pellegrini, CA
Former member
Orange County
Chiropractic District

SuznSez@hotmail.com

Address any
question you may
have to Susan.


How Do I Start a Multiple Appointment Practice?

Once a patient has committed to chiropractic care, a schedule of appointments must be created for them by you.  Since it is impossible to determine how many future visits will be needed, it would be impossible to set a complete program of all future visits that are absolutely necessary to keep. So how do you schedule the appointments???

It is known fact that using a Appointment Calendar or an multiple appointment card creates a much higher percentage of appointments kept by patients and better follow through. Use a multiple appointment system in your practice!

The Chiropractic Assistant finds out the best time for an appointment, based on what is available and what the patient prefers.  This is done by checking the appointment book as the patient and the Chiropractic Assistant discuss the appointment. 

The Chiropractic Assistant has the appointment book with her as she talks to the patient. Once a time is picked, the Chiropractic Assistant would then reserve appointments at this time (as an example) for three times per week for one month, then the Chiropractic Assistant needs to schedule a re-evaluation examination for the patient. The Chiropractic Assistant says  “John, you need to see the doctor three times a week for fours weeks, we then we do a re-evaluation to determine your progress. Since you have a hectic schedule, let me reserve Monday, Wednesday, Friday at 10:00 am for you. If you need to change any of those times, just give me a call and we can change the times for you.”

We make these appointments in advance in order to increase patient retention, reduce missed appointments, prevent patients from dropping out of care, etc.

The appointments, once filled out on the calendar, copy the calendar, give the original calendar to the patient and the CA’s copy of the appointments are then placed into the appointment book one month at a time.  If the patient needs to change the appointment due to a change in job, etc., you need only erase and change the one appointment time in question already in the book.

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